Privacy Policy

About MediBridgeMD

MediBridgeMD is a healthcare technology platform operated by MediBridge Technologies LLC that connects users with independent licensed physicians, mental health professionals, pharmacies, and other healthcare providers through integrated digital technologies and third-party service providers.

MediBridgeMD itself does not practice medicine. Medical services are provided by independent licensed healthcare professionals and organizations.

Information We Collect

We may collect information that identifies or can reasonably be associated with you, including:

• Contact Information (Full Name, Date of Birth, Gender, Email, Mailing Address, Telephone number)
• Payment Information (Credit Card, Debit Card, Billing Address)
• Health Information
• Any other information your may provide on website.

How We Use Information

We may use collected information to:

• Create and manage user accounts for platform
• Improve platform functionality
• Conduct quality assurance reviews
• Analyse service utilization
• Enhance user experience
• Collect payments
• Process subscriptions
• Manage billing activities
• Prevent fraudulent transactions
• Service updates
• Customer support communications
• Comply with healthcare regulations
• Maintain records required by law
• Respond to legal requests
• Prevent fraud and abuse
• Protect the rights and safety of users and providers

Cookies and Tracking Technologies

MediBridgeMD uses cookies, web beacons, and similar technologies to:

• Maintain user sessions
• Improve website performance
• Personalize user experiences
• Analyze platform usage
• Enhance security

Users may modify browser settings to limit cookies; however, certain platform features may not function properly if cookies are disabled

Data Security

We employ commercially reasonable security measures designed to protect information, including:

• Encryption of data in transit
• Encryption of sensitive information at rest where appropriate
• Secure cloud infrastructure
• Access controls and authentication measures
• Network monitoring
• Vulnerability assessments
• Workforce privacy and security training

DISCLAIMER OF WARRANTIES AND ASSUMPTION OF RISK – FUNCTIONALITY

USE OF THE MediBridgeMD SERVICE OR ANY PORTION OF THE MediBridgeMD SERVICE IS STRICTLY AT YOUR SOLE RISK. The MediBridgeMD SERVICE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS AND YOU HEREBY RELEASE THE MediBridgeMD ENTITIES FROM ALL CLAIMS WHICH MAY RESULT FROM YOUR USE OF THE MediBridgeMD SERVICE OR ANY PORTION OF THE MediBridgeMD SERVICE, OR THE NEGLIGENCE OF THE MediBridgeMD ENTITIES (OTHER THAN ANY GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT).

YOU UNDERSTAND AND ACKNOWLEDGE THAT:

• THE MEDIBRIDGEMD ENTITIES MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE MediBridgeMD SERVICE OR ITS CONTENT.
• THE MEDIBRIDGEMD ENTITIES ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS.
• THE MEDIBRIDGEMD ENTITIES DO NOT REPRESENT OR WARRANT THAT:
  • THE USE OF OR SUBSCRIPTION TO THE MEDIBRIDGEMD SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA;
  • THE MEDIBRIDGEMD SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
  • ANY STORED DATA WILL BE ACCURATE OR RELIABLE;
  • THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER CONTENT PURCHASED OR ACCESSED BY YOU THROUGH THE MEDIBRIDGEMD SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
  • ERRORS OR DEFECTS WILL BE CORRECTED; OR
  • THE MEDIBRIDGEMD SERVICE OR THE SERVER(S) THAT MAKE THE MEDIBRIDGEMD SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• THE MediBridgeMD ENTITIES DO NOT AUTHORIZE ANY THIRD PARTY TO MAKE ANY OF THE FOREGOING REPRESENTATIONS OR WARRANTIES ON THEIR BEHALF.
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MEDIBRIDGEMD ENTITIES HEREBY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

YOU UNDERSTAND THAT BY AGREEING TO THIS CLAUSE, YOU ARE RELEASING CLAIMS AND GIVING UP SUBSTANTIAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN CERTAIN INSTANCES.

EXTERNAL LINKS (Third Party Services)

MediBridgeMD platform integrates with multiple third-party platforms, software providers, pharmacies, healthcare organizations, and technology partners to facilitate healthcare delivery.

While we carefully select our partners, their use of information may also be governed by their own privacy policies and legal obligations. We encourage users to review applicable privacy notices when interacting with third-party services through the MediBridgeMD platform.

Children's Privacy

MediBridgeMD services are not directed to children under the age of 18 without parental or legal guardian involvement. Gardians may request removal of content or information provided on website, online application, or mobile application, such as name address, mobile or phone number, gender and date of birth by mailing MediBridgeMD at support@medibridgemd.com

MediBridgeMD does not guarantees removal to be complete or comprehensive, such as when content or information has been reposted by third party services.

Consent & Updates to Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations. Updated versions will be posted on our website with a revised effective date. Continued use of the platform following publication of updates constitutes acceptance of the revised Privacy Policy.

DISCLAIMERS OF WARRANTIES AND ASSUMPTION OF RISK – HEALTHCARE SERVICES

1. The healthcare services (including, as applicable, mental or behavioral health services) that you use or access through the MediBridgeMD platform are provided by Providers, not the MediBridge Technologies, LLC., and they're provided at each Provider's sole discretion and medical judgment. MediBridge Technologies, LLC. is not a healthcare provider or insurance provider, and does not engage in the practice of medicine. Their role is limited to making the MediBridgeMD platform available to you, which simply provides a system to facilitate communication with the Providers using MediBridgeMD's owned or licensed health information database and software.
2. While the MediBridgeMD Entities may make certain Content available to you related to the healthcare services that you use or access using the MediBridgeMD platform, you should discuss the Content with your Provider or other licensed healthcare professional and confirm any facts that are important to your situation or decision. CONTENT IS NOT INTENDED TO SUBSTITUTE FOR THE DIAGNOSIS, TREATMENT AND ADVICE OF A PROVIDER, AND IT DOES NOT COVER ALL POSSIBLE USES, PRECAUTIONS, SIDE EFFECTS, AND INTERACTIONS, AND SHOULD NOT BE CONSTRUED TO INDICATE THAT ANY DRUG IS SAFE OR EFFECTIVE FOR YOU. CONSULT THE PRODUCT INFORMATION (INCLUDING PACKAGE INSERTS) REGARDING DOSAGE, PRECAUTIONS, WARNINGS, AND INTERACTIONS, AND YOUR PROVIDER FOR GUIDANCE BEFORE USING ANY PRESCRIPTION OR OVER-THE-COUNTER DRUG.
3. THE MediBridgeMD ENTITIES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE CONTENT OF MediBridgeMD Platform.
4. While the MediBridgeMD uses standard procedures designed to verify the state and national (NPI, DEA) licensing status for all Providers who have entered into a contract with MediBridgeMD, some other Providers whose services may be offered to you as part of a subscription or bundled services package by your employer, health plan, physician, using the MediBridgeMD platform may not have entered into a contract with MediBridgeMD and you are responsible for verifying the state and national (NPI, DEA) licensing status for all such Providers.
5. MediBridgeMD further disclaims all liability (including any liability for a refund) for the failure of a noncontracted provider to render care to you or otherwise fulfill the terms of service of your subscription or bundled services package. A non-contracted provider is a provider not directly credentialed and contracted by MediBridgeMD but whose services may be offered to you as part of a subscription or bundled services package by your employer, health plan, physician, or using the MediBridgeMD platform. MediBridgeMD is not responsible for providing you additional services purchased via a subscription or bundled services package.
6. The MediBridgeMD platform is not a replacement for your primary care physician or annual office check-ups, nor is it a replacement for other treating providers. Consultations through the MediBridgeMD platform treat the majority of common medical and behavioral health conditions, however some cases require an in-person visit for complete care. With respect to psychotherapy and counseling, you understand that information discussed in any sessions is for therapeutic purposes only and is not intended for use in any legal proceedings involving any other individuals participating in any sessions. You agree not to subpoena any Provider to testify for or against individuals (including you) participating in the sessions or to provide records in court actions against other individuals participating in any sessions. You understand that anything any individual participating in any session tells a Provider individually, whether on the phone or otherwise, may at the Provider's discretion be shared with any other individual participating in the sessions.
7. The MediBridgeMD platform provides access to a national pharmacy network and home-delivery services offering certain pharmacy-related products and services, which include, but are not limited to, retail and home-delivery prescriptions, over-the-counter, and diabetes meds/supplies. This pharmacy network is not an insurance product, nor is it a Medicare prescription drug plan, and you are required to pay the entire cost of any prescription to the pharmacy at the point of sale.
8. Providers using the MediBridgeMD platform do not, via the MediBridgeMD platform, prescribe elective medications, anticonvulsants, narcotic pain relievers, or drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under state law. Review the DEA Controlled Substances Schedule (http://www.deadiversion.usdoj.gov/schedules/index.html) if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. MediBridgeMD does not guarantee that a specific medication will be prescribed by a Provider if requested, particularly where prescribing of the medication is in violation of MediBridgeMD's treatment policies or not medically appropriate, as determined by the Provider, in the Provider's sole discretion. Our behavioral health Providers will not prescribe you medication until they conduct a mental health assessment (also sometimes called an intake or initial assessment) for you. You will not be prescribed more than a 90-day supply of medication at one time by a behavioral health Provider, and may not receive a refill of the medication unless you first complete a medication management visit with the behavioral health Provider. Our Providers in the "Urgent Care" service line generally do not prescribe more than a 90-day refill within a 6-month period. Our Providers in the "Primary Care" service line may be able to prescribe you up to a 1-year supply of medically necessary maintenance medications as long as you are compliant with their recommended treatment plan. You agree that any prescription obtained from a Provider in connection with your use of the MediBridgeMD platform will only be for its intended use. Refunds for completed visits are not provided solely on the basis of Providers not prescribing a medication.
9. The MediBridgeMD platform does not meet the minimum essential coverage (MEC) requirements imposed by the Patient Protection and Affordable Care Act ("PPACA") or any minimum creditable coverage (MCC) requirements imposed by any state laws. The MediBridgeMD platform is not a "Qualified Health Plan" under the PPACA.
10. The MediBridgeMD Service is not insurance and is not intended to replace health insurance; it is a telemedicine service available on a per-visit or membership basis. The offering of products and services by MediBridgeMD is not to be construed as the sale of insurance product(s) or otherwise engaging in the transaction of insurance. MediBridgeMD expressly reserves the right, in order to comply with state insurance laws, to (i) limit the number of visits offered in connection with any bundled services and subscription packages and/or (ii) charge a visit fee, both in an amount determined by MediBridgeMD in its sole discretion.
11. MediBridgeMD does not warrant or validate any information provided by a third party (including, but not limited to, your employer, health plan, or the Providers) even if the information is about the MediBridgeMD platform, whether through advertisements, promotions, communications, or other materials, and does not assume any responsibility or liability for the accuracy of such information.
12. MediBridgeMD has the right to refuse access to the MediBridgeMD Service to any person, agency, or organization, at any time, for any reason, or for no reason at all.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

MediBridgeMD

Operated by MediBridge Technologies LLC

Email: privacy@medibridgemd.com
Support Email: support@medibridgemd.com
Website: www.medibridgemd.com